CUSTOMER SERVICES / SALARY
KUALA LUMPUR

SALARY SURVEYS

82

UPDATED
May 2024
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AVERAGE SALARY / YEAR		MOST TYPICAL SALARY / YEAR		Gross income Net (after tax) 4.6 MYR = 1 USD
118,091 MYR $25,700 USD		55,140 MYR $12,000 USD		Gross income Net (after tax) 4.6 MYR = 1 USD

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Average Salary / Customer Services / Kuala Lumpur

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Average salary for Customer Services / Kuala Lumpur is 118,091 MYR per year. The most typical earning is 55,140 MYR. All data are based on 82 salary surveys. Salaries are different between men and women. Men receive an average salary of 130,038 MYR. Women receive a salary of 99,711 MYR.

Based on education, the highest salaries receive people with Masters Degree with salary of 140,607 MYR. The second most paid education level is Bachelors Degree with salary of 130,957 MYR.

Different experiences affect earning as well. People with 16-20 Years of experience receive salary of 286,268 MYR. Employees with 12-16 Years of experience receive 158,527 MYR.

Levels / Customer Services / Kuala Lumpur (Gross MYR)

Salary Levels (MYR) per Year	Surveys	[%]
13,800 MYR - 22,999 MYR	0	n/a
23,000 MYR - 45,899 MYR	12	100% 14.63%
THE MOST TYPICAL SALARY
46,000 MYR - 68,899 MYR	30	85.37% 36.59%
68,900 MYR - 91,899 MYR	11	48.78% 13.41%
91,900 MYR - 114,899 MYR	4	35.37% 4.88%
114,900 MYR - 137,799 MYR	4	30.49% 4.88%
137,900 MYR - 160,799 MYR	4	25.61% 4.88%
160,800 MYR - 183,799 MYR	4	20.73% 4.88%
183,800 MYR - 206,799 MYR	1	15.85% 1.22%
206,800 MYR - 229,699 MYR	2	14.63% 2.44%
229,800 MYR - 252,699 MYR	1	12.2% 1.22%
252,700 MYR - 275,699 MYR	1	10.98% 1.22%
275,700 MYR - 298,699 MYR	2	9.76% 2.44%
298,700 MYR - 321,599 MYR	2	7.32% 2.44%
321,700 MYR - 344,599 MYR	0	n/a
344,600 MYR - 367,599 MYR	0	n/a
367,600 MYR - 390,599 MYR	0	n/a
390,600 MYR - 413,499 MYR	1	4.88% 1.22%
413,600 MYR - 436,499 MYR	0	n/a
436,500 MYR - 459,499 MYR	0	n/a
459,500 MYR - 482,499 MYR	0	n/a
482,500 MYR - 505,399 MYR	0	n/a
505,500 MYR - 528,399 MYR	1	3.66% 1.22%
528,400 MYR - 551,399 MYR	0	n/a
551,400 MYR - 574,399 MYR	1	2.44% 1.22%
574,400 MYR - 597,299 MYR	0	n/a
597,400 MYR - 620,299 MYR	0	n/a
620,300 MYR - 643,299 MYR	0	n/a
643,300 MYR - 666,299 MYR	0	n/a
666,300 MYR - 689,199 MYR	0	n/a
HIGH SALARIES
689,300 MYR - 735,199 MYR	1	1.22% 1.22%
735,200 MYR - 781,099 MYR	0	n/a
781,200 MYR - 827,099 MYR	0	n/a
827,100 MYR - 872,999 MYR	0	n/a
873,100 MYR - 918,999 MYR	0	n/a
919,000 MYR - 964,899 MYR	0	n/a
965,000 MYR - 1,010,899 MYR	0	n/a
1,010,900 MYR - 1,056,799 MYR	0	n/a
1,056,900 MYR - 1,102,799 MYR	0	n/a
1,102,800 MYR - 1,148,699 MYR	0	n/a
1,148,800 MYR - 1,608,299 MYR	0	n/a

Gender / Customer Services / Kuala Lumpur (Gross MYR)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	39	130,038 MYR
2	Women	25	99,711 MYR

Education / Customer Services / Kuala Lumpur (Gross MYR)

#		Surveys
1	Masters Degree	8	140,607 MYR
2	Bachelors Degree	44	130,957 MYR
3	High School	13	107,063 MYR
4	Some College	17	82,710 MYR

Experience / Customer Services / Kuala Lumpur (Gross MYR)

#		Surveys
1	16-20 Years	5	286,268 MYR
2	12-16 Years	15	158,527 MYR
3	8-12 Years	11	158,527 MYR
4	2-4 Years	19	108,901 MYR
5	4-8 Years	20	72,141 MYR
6	20+ Years	1	60,654 MYR
7	0-1 Year	6	57,437 MYR
8	1-2 Years	5	43,193 MYR

Age / Customer Services / Kuala Lumpur (Gross MYR)

#		Surveys
1	14-20	1	692,467 MYR
2	36-40	9	250,427 MYR
3	41-45	4	236,642 MYR
4	31-35	14	119,470 MYR
5	n/a	18	117,632 MYR
6	26-30	23	57,437 MYR
7	21-25	12	54,221 MYR
8	51-55	1	34,003 MYR

Work Type / Customer Services / Kuala Lumpur (Gross MYR)

#		Surveys
1	Part Time	3	296,377 MYR
2	Permanent	70	113,496 MYR
3	Contract	9	94,657 MYR

Careers / Customer Services / Kuala Lumpur (Gross MYR)

#		Surveys
1	Service Delivery Manager	5	277,997 MYR
2	Customer Service Manager	17	197,585 MYR
3	Call Center Manager	6	163,582 MYR
4	Repairing Service	1	141,066 MYR
5	Other Service Career	9	98,792 MYR
6	Call Center	27	71,222 MYR
7	Customer Consultant	11	60,194 MYR
8	Service Coordinator	6	56,059 MYR

People's individual salary examples (surveys)

Customer Service Executive

Posted 13 June 2022
Key knowledge and tasks

"Reply to customer inquiry."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	High School	2-4 Years	Advanced	50,200 MYR

Assistant Manager

Posted 22 November 2021
Key knowledge and tasks

"Managing Operations."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	2-4 Years	Advanced	54,700 MYR

Gm Customer Experience Assurance

Posted 01 September 2021
Key knowledge and tasks

"Oversee Customer Care, Call Centre, Customer Experience Survey, Service Quality Audit."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	16-20 Years	Advanced	34,200 MYR

Social Care Specialist

Posted 28 February 2021
Key knowledge and tasks

"Social media customer support."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	2-4 Years	n/a	60,500 MYR

Transformation Lead

Posted 19 January 2021
Key knowledge and tasks

"Project related to Cost to serve, implementations and Net promote scores."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	High School	16-20 Years	n/a	286,700 MYR

Merchant Acquiring Support

Posted 20 December 2020
Key knowledge and tasks

"Manage e-wallet merchants accounts, including onboarding and internal reporting."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	4-8 Years	n/a	51,100 MYR

Customer Service Specialist

Posted 02 December 2020
Key knowledge and tasks

"Customer service officer, travel sales consultant."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	2-4 Years	n/a	53,500 MYR

Customer Experience Representative

Posted 04 June 2020
Key knowledge and tasks

"Public administration."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	1-2 Years	n/a	37,400 MYR

Senior Team Leader

Posted 20 February 2020
Key knowledge and tasks

"People management and meeting targets."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	High School	8-12 Years	n/a	91,100 MYR

Customer Service

Posted 19 January 2020
Key knowledge and tasks

"Accept calls and resolve customers issues."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	0-1 Year	n/a	93,600 MYR

Global Customer Service Manager

Posted 07 January 2020
Key knowledge and tasks

"Strategy Planning
Budgeting 
Leadership
People Management."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	High School	4-8 Years	n/a	150,500 MYR

Relationship Manager

Posted 03 October 2019
Key knowledge and tasks

"Main focus is on immigration services."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	2-4 Years	n/a	60,700 MYR

Manager, Client Success

Posted 05 August 2019
Key knowledge and tasks

"Managing a team of customer support. Ensuring all training and understanding is on the highest. 
Developing training materials and course for internal and clientele."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Some College	4-8 Years	n/a	110,000 MYR

Service Desk Analyst

Posted 08 May 2019
Key knowledge and tasks

"Provide IT assistance to users and company."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	High School	4-8 Years	n/a	40,500 MYR

Customer Service Advisor

Posted 23 April 2019
Key knowledge and tasks

"Provide customer service support through voice and non-voice."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	0-1 Year	n/a	57,000 MYR

Quality Assurance

Posted 07 March 2019
Key knowledge and tasks

"Evaluation of calls and emails. Analysis of Customer Satisfaction."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	High School	2-4 Years	n/a	43,200 MYR

Customer Service

Posted 28 January 2019
Key knowledge and tasks

"Address consumer concern."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Some College	8-12 Years	n/a	54,000 MYR

Senior Qa

Posted 10 January 2019
Key knowledge and tasks

"Working as QA since 2017 and i am korean."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Some College	2-4 Years	n/a	134,900 MYR

Incident Control Anaylist

Posted 29 December 2018
Key knowledge and tasks

"Supporting customer’a service level agreement."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Some College	1-2 Years	n/a	41,600 MYR

Manager

Posted 15 October 2018
Key knowledge and tasks

"Managing department."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	8-12 Years	n/a	218,400 MYR

Senior Product Engineer

Posted 08 August 2018
Key knowledge and tasks

"Provide machine installation and trouble shooting."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Some College	12-16 Years	n/a	140,900 MYR

Cs Exec

Posted 29 May 2018
Key knowledge and tasks

"Everything that involves after sales support."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	1-2 Years	n/a	52,200 MYR

Principal Delivery Management

Posted 17 May 2018
Key knowledge and tasks

"Responsible for the overall account health and delivery of products and services to the customer."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	12-16 Years	n/a	320,000 MYR

It Support

Posted 10 March 2018
Key knowledge and tasks

"IT support, consultation and training."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Some College	12-16 Years	n/a	68,100 MYR

Quality Assurance

Posted 20 February 2018
Key knowledge and tasks

"Monitor agents call and livechat."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Some College	4-8 Years	n/a	52,800 MYR

Customer Service Officer

Posted 29 January 2018
Key knowledge and tasks

"Handle Inbound call, email and livechat."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	High School	4-8 Years	n/a	59,700 MYR

Customer Service

Posted 11 September 2017
Key knowledge and tasks

"Inbound and outbound call support."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	4-8 Years	n/a	37,400 MYR

CUSTOMER SERVICES / SALARY KUALA LUMPUR

82

118,091 MYR

55,140 MYR

Average Salary / Customer Services / Kuala Lumpur

Levels / Customer Services / Kuala Lumpur (Gross MYR)

Gender / Customer Services / Kuala Lumpur (Gross MYR)

Education / Customer Services / Kuala Lumpur (Gross MYR)

Experience / Customer Services / Kuala Lumpur (Gross MYR)

Age / Customer Services / Kuala Lumpur (Gross MYR)

Work Type / Customer Services / Kuala Lumpur (Gross MYR)

Careers / Customer Services / Kuala Lumpur (Gross MYR)

People's individual salary examples (surveys)

CUSTOMER SERVICES / SALARY
KUALA LUMPUR