CUSTOMER SERVICES / SALARY
ADDIS ABABA

SALARY SURVEYS

3

UPDATED
April 2024
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AVERAGE SALARY / YEAR		MOST TYPICAL SALARY / YEAR		Gross income Net (after tax) 56.51 ETB = 1 USD
616,877 ETB $10,917 USD		113,012 ETB $2,000 USD		Gross income Net (after tax) 56.51 ETB = 1 USD

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Average Salary / Customer Services / Addis Ababa

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Average salary for Customer Services / Addis Ababa is 616,877 ETB per year. The most typical earning is 113,012 ETB. All data are based on 3 salary surveys. Salaries are different between men and women. Men receive an average salary of 615,917 ETB. Women receive a salary of n/a.

Based on education, the highest salaries receive people with Some College with salary of 1,474,811 ETB. The second most paid education level is Bachelors Degree with salary of 209,072 ETB.

Different experiences affect earning as well. People with 20+ Years of experience receive salary of 1,474,811 ETB. Employees with 1-2 Years of experience receive 186,470 ETB.

Levels / Customer Services / Addis Ababa (Gross ETB)

Salary Levels (ETB) per Year	Surveys	[%]
56,500 ETB - 112,999 ETB	0	n/a
THE MOST TYPICAL SALARY
113,000 ETB - 169,499 ETB	1	100% 33.33%
169,500 ETB - 282,499 ETB	1	66.67% 33.33%
282,500 ETB - 564,999 ETB	0	n/a
565,100 ETB - 847,499 ETB	0	n/a
847,600 ETB - 1,130,099 ETB	0	n/a
1,130,100 ETB - 1,412,599 ETB	0	n/a
1,412,700 ETB - 1,695,099 ETB	1	33.33% 33.33%
1,695,200 ETB - 1,977,699 ETB	0	n/a
1,977,700 ETB - 2,260,199 ETB	0	n/a
2,260,200 ETB - 2,542,699 ETB	0	n/a
2,542,800 ETB - 2,825,299 ETB	0	n/a
2,825,300 ETB - 3,107,799 ETB	0	n/a
3,107,800 ETB - 3,390,299 ETB	0	n/a
3,390,400 ETB - 3,672,799 ETB	0	n/a
3,672,900 ETB - 3,955,399 ETB	0	n/a
3,955,400 ETB - 4,237,899 ETB	0	n/a
4,238,000 ETB - 4,520,399 ETB	0	n/a
4,520,500 ETB - 4,802,999 ETB	0	n/a
4,803,000 ETB - 5,085,499 ETB	0	n/a
5,085,600 ETB - 5,367,999 ETB	0	n/a
5,368,100 ETB - 5,650,599 ETB	0	n/a
5,650,600 ETB - 5,933,099 ETB	0	n/a
5,933,100 ETB - 6,215,599 ETB	0	n/a
6,215,700 ETB - 6,498,199 ETB	0	n/a
6,498,200 ETB - 6,780,699 ETB	0	n/a
6,780,700 ETB - 7,063,199 ETB	0	n/a
7,063,300 ETB - 7,345,699 ETB	0	n/a
7,345,800 ETB - 7,628,299 ETB	0	n/a
7,628,300 ETB - 7,910,799 ETB	0	n/a
7,910,900 ETB - 8,193,299 ETB	0	n/a
8,193,400 ETB - 8,475,899 ETB	0	n/a
HIGH SALARIES
8,475,900 ETB - 9,040,899 ETB	0	n/a
9,041,000 ETB - 9,605,999 ETB	0	n/a
9,606,100 ETB - 10,171,099 ETB	0	n/a
10,171,100 ETB - 10,736,099 ETB	0	n/a
10,736,200 ETB - 11,301,199 ETB	0	n/a
11,301,200 ETB - 11,866,199 ETB	0	n/a
11,866,300 ETB - 12,431,299 ETB	0	n/a
12,431,400 ETB - 12,996,399 ETB	0	n/a
12,996,400 ETB - 13,561,399 ETB	0	n/a
13,561,500 ETB - 14,126,499 ETB	0	n/a
14,126,500 ETB - 19,777,199 ETB	0	n/a

Gender / Customer Services / Addis Ababa (Gross ETB)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	3	615,917 ETB

Education / Customer Services / Addis Ababa (Gross ETB)

#		Surveys
1	Some College	1	1,474,811 ETB
2	Bachelors Degree	1	209,072 ETB
3	Masters Degree	1	163,867 ETB

Experience / Customer Services / Addis Ababa (Gross ETB)

#		Surveys		AVERAGE SALARY / YEAR
1	20+ Years	1	1,474,811 ETB
2	1-2 Years	2	186,470 ETB

Age / Customer Services / Addis Ababa (Gross ETB)

#		Surveys
1	46-50	1	1,474,811 ETB
2	21-25	1	209,072 ETB
3	26-30	1	163,867 ETB

Work Type / Customer Services / Addis Ababa (Gross ETB)

#		Surveys		AVERAGE SALARY / YEAR
1	Permanent	2	819,339 ETB
2	Contract	1	209,072 ETB

Careers / Customer Services / Addis Ababa (Gross ETB)

#		Surveys		AVERAGE SALARY / YEAR
1	Customer Consultant	1	1,474,811 ETB
2	Call Center	2	186,470 ETB

People's individual salary examples (surveys)

Customer Support Specialist

Posted 27 September 2020
Key knowledge and tasks

"• Act as the first point of contact for customer calls coming into Apposit’s call center
• Gather customer information and record incoming calls in the incident management tool
• Attempt to diagnose issues by asking pointed questions and analyzing the symptoms
• Provide information to customers in response to inquiries, concerns, and requests about products and services
• Escalate issues to appropriate levels as required in a timely manner
• Actively coordinates with team members and other service support groups to effectively resolve incidents and requests
• Participates in the after-hours on-call rotation when needed
• Follow standard processes and procedures
• Accurately process and record all Support Requests using the incident management tool
• Follow up and make scheduled callbacks to customers where necessary
• Learn quickly and keep up to date with existing and new products, service offerings and known issues
• Conduct a structured and well-designed user(s) training for customers when necessary
• Participate in any activity that involves field travels
• Creating test designs, test cases, test procedure specifications, and test data, 
• Manages test."

City	Education	Experience	Knowledge	Gross salary / year
Addis Ababa	Bachelors Degree	1-2 Years	n/a	211,200 ETB

CUSTOMER SERVICES / SALARY ADDIS ABABA

3

616,877 ETB

113,012 ETB