CUSTOMER SERVICES / SALARY
SRI LANKA

SALARY SURVEYS

18

UPDATED
May 2024
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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

324.98 LKR = 1 USD

2,382,092 LKR

$7,330 USD

Colombo

2,495,509 LKR

1,299,913 LKR

$4,000 USD

Including "Colombo"

Excluding "Colombo"

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Average Salary / Customer Services / Sri Lanka

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Average salary for Customer Services / Sri Lanka is 2,382,092 LKR per year. The most typical earning is 1,299,913 LKR. All data are based on 18 salary surveys. Salaries are different between men and women. Men receive an average salary of 2,794,814 LKR. Women receive a salary of 1,299,913 LKR.

Based on education, the highest salaries receive people with Masters Degree with salary of 4,517,200 LKR. The second most paid education level is Bachelors Degree with salary of 2,307,347 LKR.

Different experiences affect earning as well. People with 16-20 Years of experience receive salary of 10,561,800 LKR. Employees with 12-16 Years of experience receive 4,582,196 LKR.

Levels / Customer Services / Sri Lanka (Gross LKR)

Salary Levels (LKR) per Year	Surveys	[%]
325,000 LKR - 649,599 LKR	0	n/a
650,000 LKR - 974,599 LKR	4	100% 22.22%
THE MOST TYPICAL SALARY
974,900 LKR - 1,624,599 LKR	7	77.78% 38.89%
1,624,900 LKR - 3,249,499 LKR	4	38.89% 22.22%
3,249,800 LKR - 4,874,399 LKR	1	16.67% 5.56%
4,874,700 LKR - 6,499,199 LKR	0	n/a
6,499,600 LKR - 8,124,099 LKR	1	11.11% 5.56%
8,124,500 LKR - 9,748,999 LKR	0	n/a
9,749,400 LKR - 11,373,899 LKR	1	5.56% 5.56%
11,374,200 LKR - 12,998,799 LKR	0	n/a
12,999,100 LKR - 14,623,699 LKR	0	n/a
14,624,000 LKR - 16,248,599 LKR	0	n/a
16,248,900 LKR - 17,873,499 LKR	0	n/a
17,873,800 LKR - 19,498,399 LKR	0	n/a
19,498,700 LKR - 21,123,299 LKR	0	n/a
21,123,600 LKR - 22,748,199 LKR	0	n/a
22,748,500 LKR - 24,373,099 LKR	0	n/a
24,373,400 LKR - 25,997,999 LKR	0	n/a
25,998,300 LKR - 27,622,799 LKR	0	n/a
27,623,200 LKR - 29,247,699 LKR	0	n/a
29,248,100 LKR - 30,872,599 LKR	0	n/a
30,873,000 LKR - 32,497,499 LKR	0	n/a
32,497,800 LKR - 34,122,399 LKR	0	n/a
34,122,700 LKR - 35,747,299 LKR	0	n/a
35,747,600 LKR - 37,372,199 LKR	0	n/a
37,372,500 LKR - 38,997,099 LKR	0	n/a
38,997,400 LKR - 40,621,999 LKR	0	n/a
40,622,300 LKR - 42,246,899 LKR	0	n/a
42,247,200 LKR - 43,871,799 LKR	0	n/a
43,872,100 LKR - 45,496,699 LKR	0	n/a
45,497,000 LKR - 47,121,599 LKR	0	n/a
47,121,900 LKR - 48,746,399 LKR	0	n/a
HIGH SALARIES
48,746,800 LKR - 51,996,199 LKR	0	n/a
51,996,600 LKR - 55,245,999 LKR	0	n/a
55,246,300 LKR - 58,495,799 LKR	0	n/a
58,496,100 LKR - 61,745,599 LKR	0	n/a
61,745,900 LKR - 64,995,399 LKR	0	n/a
64,995,700 LKR - 68,245,199 LKR	0	n/a
68,245,500 LKR - 71,494,899 LKR	0	n/a
71,495,300 LKR - 74,744,699 LKR	0	n/a
74,745,100 LKR - 77,994,499 LKR	0	n/a
77,994,800 LKR - 81,244,299 LKR	0	n/a
81,244,600 LKR - 113,742,499 LKR	0	n/a

Gender / Customer Services / Sri Lanka (Gross LKR)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	13	2,794,814 LKR
2	Women	4	1,299,913 LKR

Education / Customer Services / Sri Lanka (Gross LKR)

#		Surveys
1	Masters Degree	2	4,517,200 LKR
2	Bachelors Degree	10	2,307,347 LKR
3	High School	3	2,274,849 LKR
4	Some College	3	1,332,411 LKR

Experience / Customer Services / Sri Lanka (Gross LKR)

#		Surveys
1	16-20 Years	1	10,561,800 LKR
2	12-16 Years	3	4,582,196 LKR
3	8-12 Years	2	1,917,373 LKR
4	4-8 Years	7	1,332,411 LKR
5	1-2 Years	3	1,267,416 LKR
6	0-1 Year	2	812,446 LKR

Age / Customer Services / Sri Lanka (Gross LKR)

#		Surveys
1	41-45	2	7,701,990 LKR
2	36-40	2	4,777,183 LKR
3	14-20	2	1,462,403 LKR
4	31-35	4	1,429,905 LKR
5	26-30	5	1,267,416 LKR
6	n/a	1	1,169,922 LKR
7	21-25	2	844,944 LKR

Work Type / Customer Services / Sri Lanka (Gross LKR)

#		Surveys
1	Permanent	14	2,664,823 LKR
2	Contract	3	1,397,407 LKR
3	Part Time	1	1,267,416 LKR

Cities / Customer Services / Sri Lanka (Gross LKR)

#		Surveys		AVERAGE SALARY / YEAR
1	Colombo	16	2,502,334 LKR
2	--Other--	2	1,462,403 LKR

Careers / Customer Services / Sri Lanka (Gross LKR)

#		Surveys
1	Service Delivery Manager	1	10,561,800 LKR
2	Customer Service Manager	3	3,574,763 LKR
3	Other Service Career	3	2,599,827 LKR
4	Food Service	1	2,047,364 LKR
5	Service Coordinator	1	1,397,407 LKR
6	Customer Consultant	2	1,364,909 LKR
7	Call Center	7	1,104,926 LKR

People's individual salary examples (surveys)

Avp Operations

Posted 30 July 2020
Key knowledge and tasks

"Managing large operations teams."

City	Education	Experience	Knowledge	Gross salary / year
Colombo	Bachelors Degree	16-20 Years	n/a	10,566,700 LKR

Call Center Agent

Posted 24 October 2019
Key knowledge and tasks

"Taking inbound calls in english."

City	Education	Experience	Knowledge	Gross salary / year
Colombo	Bachelors Degree	0-1 Year	n/a	731,900 LKR

Training Consultant

Posted 18 August 2019
Key knowledge and tasks

"I conduct training programs for Contact Center Officers."

City	Education	Experience	Knowledge	Gross salary / year
Colombo	Bachelors Degree	8-12 Years	n/a	2,049,000 LKR

Senior Customer Service Executive

Posted 06 August 2019
Key knowledge and tasks

"Client account management."

City	Education	Experience	Knowledge	Gross salary / year
Colombo	Bachelors Degree	4-8 Years	n/a	1,451,700 LKR

Cc Officer

Posted 10 April 2019
Key knowledge and tasks

"Contact Center, and Call Handling."

City	Education	Experience	Knowledge	Gross salary / year
--Other--	Bachelors Degree	4-8 Years	n/a	1,189,100 LKR

Manager

Posted 28 September 2018
Key knowledge and tasks

"Overseeing associations."

City	Education	Experience	Knowledge	Gross salary / year
Colombo	Bachelors Degree	4-8 Years	n/a	2,017,100 LKR

Front Office Manager

Posted 10 July 2018
Key knowledge and tasks

"Handle front office activities."

City	Education	Experience	Knowledge	Gross salary / year
--Other--	Bachelors Degree	8-12 Years	n/a	1,765,000 LKR

Client Relations

Posted 29 June 2018
Key knowledge and tasks

"Take care of clients."

City	Education	Experience	Knowledge	Gross salary / year
Colombo	Masters Degree	4-8 Years	n/a	1,260,600 LKR

Team Executive

Posted 09 March 2018
Key knowledge and tasks

"Managing team members, Managing real time calls."

City	Education	Experience	Knowledge	Gross salary / year
Colombo	High School	4-8 Years	n/a	1,008,400 LKR

Agent

Posted 28 December 2017
Key knowledge and tasks

"Call to customers for sales and collection."

City	Education	Experience	Knowledge	Gross salary / year
Colombo	Some College	1-2 Years	n/a	777,300 LKR

Manager Technical Support

Posted 21 October 2017
Key knowledge and tasks

"Manage customers and technical team on technical support activities."

City	Education	Experience	Knowledge	Gross salary / year
Colombo	Masters Degree	12-16 Years	n/a	7,773,500 LKR

Waiter

Posted 27 July 2017
Key knowledge and tasks

"Service crew, take orders from customers and attend to customer needs."

City	Education	Experience	Knowledge	Gross salary / year
Colombo	Some College	1-2 Years	n/a	2,051,600 LKR

CUSTOMER SERVICES / SALARY SRI LANKA

18