CUSTOMER SERVICES / SALARY
CHINA

SALARY SURVEYS

48

UPDATED
May 2024
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(based on your career and experience)

AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

7.08 CNY = 1 USD

229,481 CNY

$32,419 USD

Shanghai

242,236 CNY

84,943 CNY

$12,000 USD

Including "Shanghai"

Excluding "Shanghai"

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Average Salary / Customer Services / China

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Average salary for Customer Services / China is 229,481 CNY per year. The most typical earning is 84,943 CNY. All data are based on 48 salary surveys. Salaries are different between men and women. Men receive an average salary of 247,043 CNY. Women receive a salary of 209,526 CNY.

Based on education, the highest salaries receive people with Masters Degree with salary of 308,627 CNY. The second most paid education level is Some College with salary of 290,222 CNY.

Different experiences affect earning as well. People with 16-20 Years of experience receive salary of 583,276 CNY. Employees with 8-12 Years of experience receive 302,964 CNY.

Levels / Customer Services / China (Gross CNY)

Salary Levels (CNY) per Year	Surveys	[%]
21,200 CNY - 35,399 CNY	0	n/a
35,400 CNY - 70,799 CNY	4	100% 8.33%
THE MOST TYPICAL SALARY
70,800 CNY - 106,199 CNY	7	91.67% 14.58%
106,200 CNY - 141,599 CNY	4	77.08% 8.33%
141,600 CNY - 176,999 CNY	7	68.75% 14.58%
177,000 CNY - 212,399 CNY	5	54.17% 10.42%
212,400 CNY - 247,699 CNY	3	43.75% 6.25%
247,800 CNY - 283,099 CNY	4	37.5% 8.33%
283,100 CNY - 318,499 CNY	2	29.17% 4.17%
318,500 CNY - 353,899 CNY	3	25% 6.25%
353,900 CNY - 389,299 CNY	1	18.75% 2.08%
389,300 CNY - 424,699 CNY	3	16.67% 6.25%
424,700 CNY - 460,099 CNY	1	10.42% 2.08%
460,100 CNY - 495,499 CNY	2	8.33% 4.17%
495,500 CNY - 530,899 CNY	1	4.17% 2.08%
530,900 CNY - 566,299 CNY	0	n/a
566,300 CNY - 601,699 CNY	1	2.08% 2.08%
601,700 CNY - 637,099 CNY	0	n/a
637,100 CNY - 672,499 CNY	0	n/a
672,500 CNY - 707,899 CNY	0	n/a
707,900 CNY - 743,199 CNY	0	n/a
743,300 CNY - 778,599 CNY	0	n/a
778,600 CNY - 813,999 CNY	0	n/a
814,000 CNY - 849,399 CNY	0	n/a
849,400 CNY - 884,799 CNY	0	n/a
884,800 CNY - 920,199 CNY	0	n/a
920,200 CNY - 955,599 CNY	0	n/a
955,600 CNY - 990,999 CNY	0	n/a
991,000 CNY - 1,026,399 CNY	0	n/a
1,026,400 CNY - 1,061,799 CNY	0	n/a
HIGH SALARIES
1,061,800 CNY - 1,132,599 CNY	0	n/a
1,132,600 CNY - 1,203,399 CNY	0	n/a
1,203,400 CNY - 1,274,099 CNY	0	n/a
1,274,100 CNY - 1,344,899 CNY	0	n/a
1,344,900 CNY - 1,415,699 CNY	0	n/a
1,415,700 CNY - 1,486,499 CNY	0	n/a
1,486,500 CNY - 1,557,299 CNY	0	n/a
1,557,300 CNY - 1,628,099 CNY	0	n/a
1,628,100 CNY - 1,698,899 CNY	0	n/a
1,698,900 CNY - 1,769,599 CNY	0	n/a
1,769,700 CNY - 2,477,499 CNY	0	n/a

Gender / Customer Services / China (Gross CNY)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	21	247,043 CNY
2	Women	23	209,526 CNY

Education / Customer Services / China (Gross CNY)

#		Surveys
1	Masters Degree	8	308,627 CNY
2	Some College	6	290,222 CNY
3	Bachelors Degree	29	211,650 CNY
4	High School	5	134,493 CNY

Experience / Customer Services / China (Gross CNY)

#		Surveys
1	16-20 Years	1	583,276 CNY
2	8-12 Years	14	302,964 CNY
3	12-16 Years	4	295,885 CNY
4	20+ Years	3	288,099 CNY
5	0-1 Year	5	186,167 CNY
6	2-4 Years	9	163,515 CNY
7	4-8 Years	8	147,942 CNY
8	1-2 Years	4	138,740 CNY

Age / Customer Services / China (Gross CNY)

#		Surveys
1	41-45	2	384,368 CNY
2	36-40	7	342,604 CNY
3	46-50	2	294,469 CNY
4	n/a	4	254,829 CNY
5	31-35	9	220,852 CNY
6	26-30	15	190,414 CNY
7	21-25	9	155,729 CNY

Work Type / Customer Services / China (Gross CNY)

#		Surveys
1	Self Employed	1	466,479 CNY
2	Contract	13	249,166 CNY
3	Permanent	34	215,189 CNY

Cities / Customer Services / China (Gross CNY)

#		Surveys
1	Chongqing	2	431,794 CNY
2	Baotou	1	406,311 CNY
3	Zhanjiang	1	254,829 CNY
4	Shanghai	16	242,088 CNY
5	Guangzhou	3	239,964 CNY
6	Beijing	15	226,515 CNY
7	Suzhou	2	203,863 CNY
8	Hangzhou	1	164,223 CNY
9	Dalian	3	155,021 CNY
10	Shenzhen	2	140,864 CNY
11	Chengdu	2	88,482 CNY

Careers / Customer Services / China (Gross CNY)

#		Surveys
1	Service Delivery Manager	1	583,276 CNY
2	Call Center Manager	1	341,188 CNY
3	Other Service Career	5	270,402 CNY
4	Customer Service Manager	17	256,953 CNY
5	Customer Consultant	11	227,223 CNY
6	Service Coordinator	4	167,762 CNY
7	Construction or Build Service	1	164,223 CNY
8	Call Center	8	128,830 CNY

People's individual salary examples (surveys)

Customer Account Specialist

Posted 22 August 2023
Key knowledge and tasks

"IT Services, Network, HTML/PHP/JAVA development, Systems/Databases, English, Korean."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Bachelors Degree	1-2 Years	Intermediate	271,800 CNY

Client Service

Posted 14 April 2022
Key knowledge and tasks

"Solve customers' problems."

City	Education	Experience	Knowledge	Gross salary / year
Chengdu	Bachelors Degree	0-1 Year	Basic	97,900 CNY

Server

Posted 22 March 2022
Key knowledge and tasks

"Server client."

City	Education	Experience	Knowledge	Gross salary / year
Zhanjiang	High School	0-1 Year	Basic	254,800 CNY

System Admin

Posted 19 March 2022
Key knowledge and tasks

"Solve issue via system."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Bachelors Degree	8-12 Years	Intermediate	414,300 CNY

Exhibition

Posted 18 November 2021
Key knowledge and tasks

"Sales."

City	Education	Experience	Knowledge	Gross salary / year
Beijing	Bachelors Degree	4-8 Years	Advanced	197,300 CNY

Professional Service

Posted 21 October 2021
Key knowledge and tasks

"English."

City	Education	Experience	Knowledge	Gross salary / year
Hangzhou	Bachelors Degree	0-1 Year	Intermediate	164,400 CNY

Consultant

Posted 12 October 2021
Key knowledge and tasks

"Strategy planning."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Masters Degree	0-1 Year	Intermediate	348,000 CNY

Customer Manager

Posted 22 January 2021
Key knowledge and tasks

"Manager, Budget, supply chain."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Bachelors Degree	8-12 Years	n/a	443,300 CNY

Chief Service Officer

Posted 12 March 2020
Key knowledge and tasks

"In charge of service industry."

City	Education	Experience	Knowledge	Gross salary / year
Baotou	Bachelors Degree	8-12 Years	n/a	406,200 CNY

Office Manager

Posted 06 June 2019
Key knowledge and tasks

"Provide customer service and do quotes and purchase orders."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Some College	2-4 Years	n/a	136,400 CNY

Customer Service Representative

Posted 04 June 2019
Key knowledge and tasks

"Inbound and outbound calls."

City	Education	Experience	Knowledge	Gross salary / year
Beijing	Masters Degree	2-4 Years	n/a	314,800 CNY

Customer Service Team Leader

Posted 07 April 2019
Key knowledge and tasks

"Lead a team of customer service agents who support our customer through email, phone and Live Chat. In charge of coordinating the training plan for the Customer Service department."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Bachelors Degree	2-4 Years	n/a	150,100 CNY

Customer Service Manager

Posted 31 January 2019
Key knowledge and tasks

"From Mechanic, to Technician, to Customer Service Manager."

City	Education	Experience	Knowledge	Gross salary / year
Beijing	Some College	8-12 Years	n/a	356,800 CNY

Customer Service Analyst

Posted 12 September 2018
Key knowledge and tasks

"Assist customer with their day to day support request."

City	Education	Experience	Knowledge	Gross salary / year
Beijing	Masters Degree	8-12 Years	n/a	208,400 CNY

Operations Team Lead

Posted 03 August 2018
Key knowledge and tasks

"Manage a team of 18 people."

City	Education	Experience	Knowledge	Gross salary / year
Beijing	Bachelors Degree	2-4 Years	n/a	190,400 CNY

Service Supervisor

Posted 27 June 2018
Key knowledge and tasks

"Manage customer areas in the whole country."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Bachelors Degree	8-12 Years	n/a	225,300 CNY

Concierge

Posted 03 April 2018
Key knowledge and tasks

"Provide concierge services to luxury high end clientele. Encompassing all aspects of concierge service from retail, events and travel."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	High School	2-4 Years	n/a	107,000 CNY

Service Coordinator

Posted 13 January 2018
Key knowledge and tasks

"Help client to deal with personal issues."

City	Education	Experience	Knowledge	Gross salary / year
Beijing	Some College	12-16 Years	n/a	281,700 CNY

Regional Support Manager

Posted 17 November 2017
Key knowledge and tasks

"Manage the China support team who provides software product support service to enterprise customers. Manage the day to day, employee care and customer care, handle escalations etc."

City	Education	Experience	Knowledge	Gross salary / year
Dalian	Bachelors Degree	8-12 Years	n/a	196,800 CNY

Publisher Support Manager

Posted 25 October 2017
Key knowledge and tasks

"Provide reports and information to publisher on China market and their sales status."

City	Education	Experience	Knowledge	Gross salary / year
Beijing	Masters Degree	8-12 Years	n/a	288,900 CNY

Customer Service Officer

Posted 18 August 2017
Key knowledge and tasks

"Operative implementation of order processing following the defined detailorganizational rules for order and test processing. 
Complete all tasks in their area factually correct, on time, swift and in an economical fashion."

City	Education	Experience	Knowledge	Gross salary / year
Beijing	Bachelors Degree	8-12 Years	n/a	168,700 CNY